You must contact us before returning any item for any reason. We will refuse any package returned to us that does not have a properly issued return merchandise authorization (RMA) number on the outside of the package.
An RMA number may be obtained by emailing firstname.lastname@example.org. Our customer service staff is available to help you Monday through Friday 10.00 am to 6.30 pm NZST.
Unless otherwise specified in the item description, within 14 days of the date the product is shipped to you, you may return any item other than the following:
* any item designated as a "trial pack"
* opened packages of ear plugs
* opened packages of earphones
* items sold as "B" Stock (including open box, customer returns, or discontinued items.)
A refund of the full purchase price, less a 10% restocking fee and less the shipping charge, will be issued within 30 days, provided that the item is in like new, sellable condition with all original packaging materials. Returned items will be inspected by quality control before a refund is approved. Any items not meeting the requirements for a refund will be discarded or returned to the customer at customer's expense. For defective products, please contact the manufacturer for warranty replacement or repairs. See the internal documentation for your product for warranty information.
For items initially sold with free shipping, refunds will be reduced by our actual cost of shipping the original order or $5.00, whichever is greater.
Your refund will be posted to the credit card used to make the purchase within 14 days of receiving the returned merchandise. Although we generally post return credits much more quickly than that, please allow up to 14 days.